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IX Customer Support
Like many other website hosting companies, IX provides support to their customers via a variety of options: phone, online support ticket, email and 24/7 online chat.
IXWebHosting is special
IXWebHosting has been around for more than 15 years. During this one-and-half decades, the company has survived two major economy crashes (dot-com and subprime mortgage crisis) and one big change in hosting business landscape (EIG acquired some of the biggest brands and became a monopoly in hosting industry). As 63% of U.S. IT businesses failed their first five years (and 71% of all businesses failed during their first 10 years), IXWebHosting must be doing something right.
IXWebHosting Pros Vs Cons
For your easy references, here’s a quick list of the pros and cons.
- Generous dedicated IP offers – Dedicated IP is a big advantage for many!
- Affordable – Great price in relation to features.
- English-speaking customer service reps located onsite – Great feature especially for US customers.
- Reliable server – 99.9% uptime guarantee (see IXWebHosting uptime review below).
- Honest business practice – As mentioned, I bought an account in 2012 and cancelled within the free trial period. IXWebHosting refunded my money the next day with no question asked.
- NO Control panel – They Will Teach you the Options, if You need help. just call or chat with them.
*Note: Why do you need a dedicated IP address?
When your IP address is shared, it is used for multiple websites. The problem with this configuration is that if one of those website owners does something to get banned from a search engine, your site could be blacklisted, as well. This could really be detrimental to SEO. Another reason you need a dedicated IP address? It’s necessary to set up an ecommerce site, so if you wish to sell products or services online, IX might be a good choice.
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